Shipping Policy

Last updated: October 1, 2026

Thank you for shopping with Rimnova. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered after a purchase is placed on our website.

For any shipping question, you can contact us at:
contact@rimnova.com
+1 812-956-0656

Order Processing

Orders leave our logistics partners within 24 hours of being placed. Orders placed on weekends or public holidays may ship on the next business day.

Please make sure your shipping address is complete and accurate before submitting your order. This includes your apartment number, unit number, building name, postal code, phone number, and any other details required for delivery.

Because orders are processed quickly, we may no longer be able to cancel an order or modify the delivery address once it has been transmitted to our logistics partners.

Shipping Costs

• 1 item: free standard shipping, or Express Tracked Shipping at the price shown at checkout
• 2 items or more: free tracked shipping (5 to 6 business days)

These rates apply to the United States, the United Kingdom and the other destinations we ship to. The exact shipping cost is always shown at checkout before you pay.

Shipping Times

• Free Standard Shipping: 10 to 15 business days
• Express Tracked Shipping, or 2 bodysuits: 5 to 6 business days

Delivery times are estimates and may vary depending on the destination country, carrier network, customs processing, local postal service, and other factors outside our control. Delays can occasionally occur due to customs, local carrier processing, incorrect address details, high shipping volume, or weather conditions.

Tracking Information

You will receive a tracking number by email as soon as your order ships.

Tracking updates may take some time to appear, especially when a package is being transferred between carriers or processed by a local postal service. If your tracking does not update for several days, this does not necessarily mean that your package is lost. It may simply be waiting for the next carrier scan.

Local Carrier Delivery

Your package may be handled by a local postal service or local carrier once it reaches the destination country. The local carrier may require additional delivery details, address confirmation, pickup instructions, or a new delivery attempt.

If your tracking shows that the package is awaiting pickup, delivery instructions, or address verification, we recommend contacting the local carrier as soon as possible with your tracking number. If the package is not collected within the carrier's storage period, it may be returned to sender or handled according to the carrier's local policy.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is delayed, held, returned, or not delivered due to an incorrect or incomplete address, a missing apartment number, a wrong postal code, an unavailable recipient, or a failed delivery attempt, Rimnova may not be responsible for the delay or any additional shipping costs.

If you notice an error in your address, please contact us immediately at contact@rimnova.com. We will do our best to help, but once the order has been handed over to the carrier, address changes may no longer be possible.

Failed Delivery Attempts

If the carrier attempts delivery and is unable to complete it, your package may be held at a local post office, delivery center, or carrier facility. You may need to contact the local carrier directly to arrange redelivery or pickup.

Customs, Duties, and Taxes

Depending on your country, your order may be subject to customs duties, import taxes, VAT, or other local charges. These fees are determined by your local customs authority and are the customer's responsibility unless otherwise stated at checkout.

Lost or Delayed Packages

If your package appears delayed, please contact us at contact@rimnova.com with your order number and tracking number. Our support team will contact the carrier or logistics partner to request more information.

If the carrier confirms that a package is lost, we will send a replacement or issue a refund.

Packages Marked as Delivered

If your tracking shows that your package was delivered but you have not received it, please first check your mailbox, your front door or porch, your building entrance, your reception desk or concierge, your neighbors, and other members of your household.

Sometimes carriers mark a package as delivered shortly before it is placed in the final delivery location. If you still cannot locate the package, please contact us. We may request proof of delivery from the carrier to better understand the situation.

Contact Us

Rimnova Support
Email: contact@rimnova.com
Phone: +1 812-956-0656
Novalume Commerce LLC, 1603 Capitol Ave, Ste 413, Cheyenne, WY 82001-4562, United States