Refund policy

Last updated: October 1, 2026

We want you to love your V-Lock Shaping Bodysuit. If you don't, our 60-day money-back guarantee takes the risk off you. This policy explains how refunds, size exchanges, and order issues work.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to try your bodysuit. If it's not right for you, for any reason (fit, feel, or look), email us and we will refund you.

• No need to send the bodysuit back. You don't have to ship anything to us to get your refund.
• We refund the price you paid for the bodysuit, to your original payment method.
• The original shipping fee ($5.90 when it applies) is not refunded, unless the problem is our mistake.

How to Request a Refund

1. Email us at contact@rimnova.com within 60 days of delivery.
2. Include your order number and the email address used for the order.
3. Tell us in a few words what didn't work for you. It helps us improve, and it doesn't change your refund.

We reply within 1 business day. Once your refund is approved, we process it within 3 business days. Your bank or card issuer may then take 5 to 10 business days to show it on your account.

Free First Size Exchange

Ordered the wrong size? Email us with your order number and the size you need. We ship your new size at no cost, and you don't need to send the first one back. Your first exchange per order is free. If the new size doesn't work either, you are still covered by the 60-day money-back guarantee.

Damaged, Defective, or Wrong Item

If your bodysuit arrives damaged, defective, or is not the item, color, or size you ordered, email us within 14 days of delivery with your order number and a photo of the item. We will send a free replacement or refund you in full, including shipping, whichever you prefer.

Order Cancellations

Orders are prepared and handed to our logistics partner within 24 hours. If you want to cancel, email us as soon as possible. If your order has not been transmitted yet, we cancel it and refund you in full. If it has already shipped, you are still covered by the 60-day money-back guarantee once it is delivered.

Fair Use

The guarantee is for customers who buy for their own use. We may decline requests that show a pattern of abuse, such as repeated refund requests across several orders, or orders placed for resale.

Before Opening a Dispute

If something is wrong with your order, please contact us first. We resolve most requests within one business day, which is faster than a bank dispute. This does not limit any rights you have under the consumer protection laws of your country or state.

Contact Us

Rimnova Support
Email: contact@rimnova.com
Phone: +1 812-956-0656
Novalume Commerce LLC, 1603 Capitol Ave, Ste 413, Cheyenne, WY 82001-4562, United States